At ALTURSULAADAMS LLC, we want every customer to have a straightforward and satisfactory shopping experience. If you are not satisfied with your purchase, please review the following refund and returns policy before requesting a return or refund.
Return requests may be submitted within 30 days of the date your order is delivered. To be eligible for a return, the item must be unused, unopened, and in its original condition and packaging, where applicable. Products that have been opened, consumed, damaged through improper use, or otherwise altered may not be eligible for return.
To request a return or refund, please contact us at altursulaadams@gmail.com before sending any item back. Please include your order number, the name of the product, a description of the reason for your request, and any supporting photographs or other relevant information when appropriate. We will review your request and provide further instructions if the return is approved.
Items should not be returned to the sender address shown on the original package unless our customer service team has specifically instructed you to do so. Unauthorized returns may experience delays in processing.
If you receive an item that is damaged, defective, incorrect, or materially different from what you ordered, please contact us as soon as possible after delivery. We may request photographs or other information to help us verify the issue. Depending on the circumstances, ALTURSULAADAMS LLC may offer a replacement, refund, or another appropriate resolution.
If a return is approved because of an error on our part, such as receiving an incorrect or damaged item, we may provide appropriate return instructions. For returns based solely on a change of mind or other reasons not caused by an error on our part, the customer may be responsible for applicable return shipping costs.
Once a returned item is received and inspected, we will determine whether it meets the requirements of this policy. Approval of a return does not automatically guarantee a refund until the returned product has been reviewed.
Approved refunds will generally be issued to the original payment method used for the purchase. The time required for the refund to appear in your account may depend on your bank, credit card company, payment provider, or other financial institution. ALTURSULAADAMS LLC does not control the processing time of third-party financial institutions.
Original shipping charges, if any, may be non-refundable unless the return is related to an error, defective product, damage during delivery, or another circumstance where a refund of shipping charges is appropriate.
Certain products may not be eligible for return due to their nature, applicable health or safety requirements, legal restrictions, or other circumstances. Products that have been opened or consumed generally cannot be returned unless they arrived damaged, defective, or incorrect. We recommend contacting us before attempting to return any product if you are uncertain about its eligibility.
If an order is returned to us because the customer provided an incorrect or incomplete delivery address, refused delivery, or failed to meet applicable delivery requirements, we will review the circumstances before determining whether a refund or reshipment is available. Additional shipping costs may apply to a replacement shipment where permitted.
If you believe that a refund has not been received after the applicable processing period, please contact us at altursulaadams@gmail.com. We will review the order and assist with determining the status of the refund.
This policy may be updated from time to time to reflect changes in our business practices, products, services, or applicable requirements. The version published at the time of your purchase will generally apply to that transaction, subject to applicable law.
For all questions regarding returns, refunds, damaged products, incorrect orders, or other purchase-related concerns, please contact ALTURSULAADAMS LLC at altursulaadams@gmail.com. We appreciate the opportunity to review your concerns and work toward a reasonable resolution.
ALTURSULAADAMS LLC
1721 W79TH WAY DENVER, CO 80221